Frequently Asked Questions

Can all companies use the Stanbic Bank Trade Club website?

No, The Stanbic Bank Trade Club is a dedicated service for our Stanbic Bank customers and is by invitation only.

If you are a Stanbic Bank customer and have not yet received an invitation, please contact your relationship manager. A company can request to enrol via the online form as well, a validation process based on enrolment criteria will be conducted in order to grant eventual membership.

Why should I use my personal page? Is it possible to change or modify a profile?

Your personal page allows you to choose your preferences, modify your personal information, and access your Trade Club inbox. From there, you can access the main page (after logging in the upper-right hand corner). You can also easily change or modify your profile. The company identification and company details will also allow other club companies to identify potential business opportunities and allow the trade platform as efficient as possible in terms of matchmaking.

Why must companies log in in order to access the website's services?

We ask companies to be identified with a certain account in order to properly manage its information and eliminate inappropriate usage of the website.

If there is a problem, who can I contact?

If you encounter a problem with website access, available content, or more, you can send us your feedback, questions, and suggestions via the contact form. We will get back to you shortly.

How can I provide feedback or inform you of my expectations, needs, etc.?

It's simple. Thanks to our contact form, you can easily ask your questions. A reply will be sent to you as quickly as possible.

How can I access a country's trade statistics?

After your account registration, you can find foreign trade statistics in the import/export flows section under "Explore new markets".

I am an individual not linked to a certain company. Can I still use the website?

No, the Trade Club is dedicated to companies that want to start or strengthen their foreign activities.

What kind of information does Standard Bank Trade Club offer?

Standard Bank Trade Club provides information on international trade and specialty services to help assist you in your global operations.

  • Explore new markets
  • Engage in Business
  • Manage Trade Operations (Including Customs Clearance instructions)

What are the advantages of a subscription to Stanbic Bank Trade Club?

Stanbic Bank Trade Club offers a wide range of services and information on international trade. Registration is free of charge for Stanbic Bank client companies. Please ask your activation code to your Stanbic Bank relationship manager.

The website is key to finding simple and effective solutions to help expand your business overseas. Not only overseas but for all international trade expansions  including intra EU member state trade deals.

How can I obtain a password?

The password is given either by the website administrator or directly by the registration form. This allows you to access Stanbic Bank Trade Club's website. You can access your messages, browse, and gain free entry to the modules and services available to you.

What does Stanbic Bank Trade Club aim to accomplish?

Stanbic Bank Trade Club supports companies in their overseas expansion efforts or the strengthening of their foreign trade activities. The website provides an extensive library of trade information and a wide range of services and solutions to help companies develop on a global level.

I forgot my password. How can I recover it?

Simply click on "forgot your password?" and enter the e-mail address used during your account registration. You will automatically receive an e-mail with your username and password.

What is the objective of Stanbic Bank Trade Club?

The Stanbic Bank Trade Club consists of an extensive library of trade information on international markets for import and export companies as well as a matchmaking platform Stanbic Bank Trade Club to find potential counterparts for your business.

What is my business card?

The first step to successfully engaging in the Club is to create and complete your business card.

Providing all required information increase your chances to find relevant counterparts and engage in opportunities. Ensure that you provide a link to your companies' website, include your logo and that you provide a concise description of your activities and business interests. Include all relevant product codes which describe the best possible way the products you wish to buy or sell.

You can see on your profile the percentage of completion your business card has reached.

What are Business opportunities?

You will receive regularly business opportunities suggested by our Community Manager. Choose to engage or discard them if they are not interesting for you. You can also add them to your contact book.

You also have the option to ask our Community Manager for specific and customized Matchmaking.