Singapura: Ambiente de negócios
Shops are normally open every day from 10:00 a.m. – 9:00 p.m.
New Year's Day | 1 January |
Chinese New Year | February |
Good Friday | March - April |
Labour Day | 1 May |
Vesak Day | May |
National Day | 9 August |
Hari Raya Puasa (End of Ramadan) | Varies each year |
Deepavali | October - November |
Hari Raya Haji (Aid al-Adha) | Varies each year |
Christmas Day | 25 December |
New Year | 1-2 days on 31st Dec and 1st Jan |
Chinese New Year | 2 days of public holiday (dates based on Chinese Lunar Calendar) |
Hierarchy, based on age and position, is quite important in Singapore. Everyone has a distinct place within their business and must observe the requirements of their positions during any negotiation. Nevertheless, decisions are usually reached by a consensus and the group’s interests are put before the individual’s or the manager's needs. The decision-making process takes time, as negotiations are conducted at a much slower pace than most European countries and the U.S.
Singaporeans are relationship-oriented in business and prefer to build enduring ties rather than sealing a quick deal. Relationship building and familiarity can take longer than expected, pushing back business. Nevertheless, it is worth remaining patient as the success of negotiations will largely depend on the level of relationship formed. Business entertaining is an important aspect of relationship building.
Titles are somewhat important and it is best to address people by using their professional title or Mr, Mrs, or Ms, followed by the surname. Unless you know for sure that your Singaporean female associate is married, most are addressed as Ms.
Presentations should be accompanied by top-notch and informative material. It is best to back up your claims with facts and figures. It is also recommended that the most senior team member leads the way so that your Singaporean counterparts can have an understanding of your team’s hierarchy and seat you accordingly. You should also encourage your counterparts to ask questions and respond positively.
Patience and mastering indirect communication are key to a successful business meeting in Singapore. It is important to remain calm and patient under all circumstances and not to raise your voice or get aggressive. Singaporeans usually make a respectful pause before answering a question to show that the question was given appropriate thought, and foreign counterparts are expected to act similarly. Singaporeans often fear “losing face” in public, which makes communication very subtle and indirect. Thus, a “yes” may not always mean a definite yes whereas a “no” will almost never be uttered directly. By the same token, foreigners should also avoid rejecting proposals directly, so as to avoid causing anyone to lose face, and adopt an indirect approach. Due to the indirect nature of the communication, it is important to read the body language of your Singaporean counterparts and look for subtle details in their answers. That being said, Singaporeans can be tough negotiators when it comes to money and deadlines.
Dining is the most common form of business entertainment in Singapore. It usually serves the purpose of socialising and building relationships rather than discussing business. It is better to allow the host to choose the food. Unlike business meetings, a slight delay may be appropriate for dinners so as to avoid coming across as too eager to eat food.
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Últimas atualizações em November 2024